- Check all public areas against area check-lists and see that they meet the standards of cleanliness stipulated.
- Supervise the day to day cleaning of hotel public areas.
- Remove furniture, curtains and other fixtures, which require repairs, mending, spotting, washing, etc.
- Perform routine inspections of all public areas, service areas, and storerooms.
- Maintain a regular and complete advance scheduled programme for cleaning public areas after receiving the final concurrence of the Executive Housekeeper.
- Schedule and supervise deep cleaning and any other projects.
- Prepare schedule for the chandelier cleaning crew.
- Supervise and coordinate pest control, flowers, plants and periodical deep cleaning operations on all area of responsibility.
- Prepare Schedule for the carpet shampoo crew.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Inspect staff turnout. Train new recruits.
- Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and according to time of day.
- Submit performance appraisals of staff working under his / her control.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Clean safety and security systems in public areas, e.g. locks, shutters, etc.
- Assign duties and coordinate breaks for assigned staff.
- Account for furniture movements, if any.
- Ensure that assigned staff have reported to work, and also document any late or absent employees.
- Initiate and follow-up maintenance orders for public areas/ service areas under his / her control.
- Prepare and distribute assignment work sheets to assigned staff and review priorities.
- Check and control equipment like hovers, floor washing machines, floor polishing machine, carpet shampoo and beating machines and ensure that they are used correctly and maintained properly.
- Assist where necessary to ensure optimum service to guests.
- Efficiently manage stock control and the maintenance of all equipment.
- Clean public areas in emergency situations.
- Report all maintenance defects and follow up with Engineering.
- Issue supplies/goods to staff at beginning of shift in order to control inventory.
- Report all lost and found articles immediately to the desk coordinator.
- Complete work orders forms for equipment maintenance or repairs and submit to Housekeeping desk control.
- Complete all paperwork and closing duties before leaving.
- Responsible to Check staff grooming and hygiene.
- Informs Management about any damage, theft or loss to hotel property.
- Review status of assignments and hand over any follow-up action with on-coming supervisor.
- Manage and train Public Area Attendants and other team members to ensure their performance meets the standards required.
- Answer inquires to maintain controls and ensure guest satisfaction.
- Perform any other duties assigned by the housekeeper.
- Provide feedback on staff performance and Report disciplinary problems to Executive Housekeeper.
Labels: Housekeeping